1.Plant and equipment
A state-of-the-art plant situated in a sprawling campus and modern equipment are assets that help SAAD deliver its customers with premium-precast solutions. The Company’s Operation Manager ensures that the casting beds and till tables are serviced and maintained properly. We aim to maximize performance and minimize unscheduled disruptions in production.
Production Facilities
The Company has 25,000-m2 area of open yard with two casting beds and four tilt tables. We have a production capacity of 400 m3 daily.
- Delegation
The company is one big functional unit where each employee is aware of his role in the system. All staff members are entailed to perform their responsibilities with authority. The company defines specific role of each employee– employees are educated on their duties, responsibilities and tasks.
All staffs are responsible for identifying non-compliances and are expected to record such instances and take immediate corrective measures. The management offers support and guidance to the staff members, and the Managing Director takes it upon him to ensure that adequate staff, equipment and materials are available to meet customer requirements.
- Management reviews and internal audit
The SAAD team meets happen once in a month, where assessment and effectiveness of the quality system are reviewed. This management review has specific objectives like:
1.To establish that the management system is achieving the expected results. We need to ensure that the Company is continuing to satisfy the customers’ needs and expectations while adhering to the established operating procedures.
- To identify weakness and take corrective measures. We evaluate possible improvements and expose irregularities and defects in the system.
- To review the effectiveness of previous corrective measures, and to review the suitability of the management system to manage current and future operations of the Company.
- To review complaints received and recommend corrective measures.
- To review the findings of the internal/external audit and identify problem areas and potential areas of growth.
- To review the reports of nonconforming items and trend information and identify areas of improvements.
An internal audit of the Quality System is undertaken twice a year to ensure that the system functions according to the Company rules and procedure. A comprehensive audit is also compiled at least a year in advance, however, if needs are identified, the frequency of audits may increase at the discretion of the Operations Manager
Trained auditors who have no direct responsibility for the functioning of the Company compile audits. Non conformance observed is brought to the person responsible, and is recorded, documented and subjected to timely corrective actions.
4.Contract Review
The Company offers both standard products and specialized services to meet each customer’s need. Standard products are displayed in catalogues for customer selection while the specialized service differs from customer to customer.
Once the customer accepts a proposal, or an order is placed, it is recorded and reviewed to establish the requirements of the order.
In addition to the original order/contract specification, the customer may also request variation work to be undertaken by the Company. In such cases, the work content is documented and agreed with the customer prior to execution to ensure no differences exist.
The Company operates on a computerized order processing system to ensure immediate fulfillment of customer orders.
5.Design Control
All design activities are strictly controlled to ensure that the output complies with the customer requirement. Design activities are planned and executed by specialists and are subjected to regular management, review and verification by the Design Manager.
Design output is reviewed and approved by the Design Manager and is provided to the customer for approval. Validation of the design is achieved during commissioning of the system to confirm compliance to the customer’s requirement. All changes are subjected to strict review and documentation control procedure.
6.Documentation & Change Control
The management system keeps a close watch on the documentation of contracts and receipts. The documentation at SAAD typically includes:
- Specifications, customer orders, plans/ drawings, quality assurance manuals/ operating procedures, national/ international standards and codes of practice.
- The quality assurance manual, procedures and quality plans are maintained by the Quality Manager, who ensures that appropriate documents are available and are issued to all who need them within the Company.
- National/ International standards and codes of practice are maintained by the Support Engineers, who ensure that appropriate documents are available within the Company.
- The distribution of standard documents is controlled and recorded on distribution lists, which also show the current issue status.
- Master copies of the revised documents are retained as records of the changes and renewed as necessary to ensure clarity. A computerized log of the same is also maintained.
7.Purchasing
The Company takes special care in the choice of products, materials, and services from suppliers. Due consideration is given to the quality, statutory obligation, timescale, and cost. The criteria for choosing suppliers and sub-contractors are as follows:
- Previous performance in supplying to similar requirements.
- Stocking of high volume of standard items conforming to relevant British Standard or supplied with a Statement of conformity.
- Compliance with an approved third party product/quality registration scheme.
- Recommendation by other similar manufacturers of equipment.
- A trail order and evaluation of quality and performance
- Customer supplied items
Goods received from customers are always visually inspected at the receipt stage, with any undeclared non-conformance being immediately reported to the customer.
- Process Control
All productive work is planned and undertaken in accordance with the Company’s procedures. Work instructions are provided according to the agreed contract specification and work therein is performed in accordance with nationally accepted codes of practice.
- Indication of Inspection status
Inspections of goods are conducted immediately after production. The non-conforming items are placed in a reject area and sent for the reject review.
- Non- conforming items – preventive and corrective action
Once the non-conforming items are identified, the products are sent for review and rectification under the guidance of responsible personnel. The type and extent of non-conformity is documented to identify possible areas of improvement.
All employees are encouraged to give constructive feedbacks to improve quality and service.
12.Storage and Delivery
Materials and goods received, whether the property of the Company or others will be protected and preserved. The objective is to prevent deterioration and damage whilst in storage, or in the process of transportation and erection.
13.Training
The policy of the Company is to ensure that all personnel are trained to undertake the activities assigned to them. Regular training and interactive sessions with industrial experts are a part of the learning process at SAAD.
14.Servicing
Service and maintenance contracts are offered to all customers, and these activities are controlled in the same manner as Process Control.
